Reclaim Makes its Debut with Luggage Delivery Service in US

Reclaim, an Atlanta-based start-up that offers transportation, logistics, supply chain and storage solutions, is launching the first luggage delivery service in the US at Atlanta’s Hartsfield-Jackson International Airport.

Starting on January 2nd, reclaim´ will gradually start its luggage delivery service for passengers flying from the world’s busiest commercial aviation hub to any of the 220 domestic and international destinations it serves. The first feature offered will be carry-on luggage delivery from door to the pre security airport lobby.

During the first quarter of 2026, the company will add the Remote Luggage Check-in to its product portfolio and will expand its operations to other U.S cities. With these services, reclaim aims to fill a gap in the market as it makes flying easier and hassle-free.

Akmann Van-Mary, CEO and Founder of reclaim, explains, "we are starting the first luggage delivery service in North America. Our mission is to make travel easier, lighter, and stress-free by picking up the traveller’s baggage from their homes, hotels, offices, or apartments, delivering it, and doing the check-in at the airport for them.

At the same time, companies partnering with us, from airports to airlines and accommodation providers, will enhance the experience for their customers while benefiting from additional ancillary revenue.” 

How it works

Travellers can book the luggage delivery service on helloreclaim.com. A reclaim team will arrive at the given address in any of the cities where the service is available to pick up the luggage six hours prior to departure.

The operators will validate the customer’s identification at time of handover and match it with an active flight boarding pass.

Each of the bags will be sealed with tamper-proof tracking tags that allow travellers to monitor the entire process through reclaim’ mobile app, via SMS or e-mail updates at every stage in real-time.

Reclaim’ luggage delivery service is TSA-compliant and includes a basic insurance for each of the pieces. Additionally, travellers can book enhanced protection insurance online.

“Time is precious,” says Van-Mary. “So, why spend it queueing up at the airport instead of enjoying the destination, attending your business meetings or conference? A smoother travel experience increases customers’ satisfaction and loyalty; it also makes the entire process more efficient for business travellers.”

Future expansion

Reclaim’ business model is designed to grow, not only by adding new services and partners to its portfolio but also by expanding its network to other cities across the U.S. and Canada. The startup is currently working on integration projects with the TSA and eleven airports. Hotels, credit cards, loyalty schemes, and airlines are among other potential associates in its pipeline.

reclaim’ service will also help to manage the large amount of luggage of athletes and guests during the 2026 FIFA World Cup and the 2028 Olympic Games in Los Angeles. Likewise, it solves baggage handling issues at big conferences or events’.